Terms & Conditions

OVERVIEW

This website is operated by Clara & Grace Vancouver. Throughout the site, the terms “we”, “us”, and “our” refer to Clara & Grace Vancouver. By accessing our website and purchasing from our store, you agree to the terms, policies, and conditions outlined below.

These Terms & Conditions apply to all visitors, customers, merchants, and users of the website. Please read them carefully before using our services.

If you do not agree with these Terms & Conditions, you should not access or use our website or services.

We reserve the right to update, modify, or replace any part of these Terms at any time by posting updates on this page.

SECTION 1 — ONLINE STORE TERMS

By using this website, you confirm that you are at least the age of majority in your province or country of residence, or that you have given permission for any minor dependents to use this site under your supervision.

You agree not to use our products or services for any unlawful purpose or violate any applicable laws, including intellectual property regulations.

Transmission of harmful code, viruses, or malicious software is strictly prohibited.

Violation of these Terms may result in immediate termination of access to our services.

SECTION 2 — GENERAL CONDITIONS

We reserve the right to refuse service to anyone at any time for any reason.

Content submitted through the website (excluding payment information) may be transmitted across networks without encryption. All payment data is securely encrypted using SSL technology.

You may not reproduce, duplicate, copy, sell, or exploit any part of the Service without written permission from Clara & Grace Vancouver.

Section headings are included for convenience only and do not affect interpretation.

SECTION 3 — INFORMATION ACCURACY

We strive to ensure all information on our website is accurate and up to date. However, we cannot guarantee completeness or accuracy at all times.

The content provided is for general information only and should not be relied upon as the sole basis for decision-making.

We reserve the right to modify website content at any time without obligation to update prior information.

SECTION 4 — PRICES & SERVICE CHANGES

Product prices may change without prior notice.

We reserve the right to modify, suspend, or discontinue any part of the Service at any time without liability.

Contract Formation

Product listings in our online shop do not constitute legally binding offers. By clicking the purchase button, you submit an offer to buy a product. An automated order confirmation email confirms receipt of your order but does not constitute acceptance of the contract.

Warranty

Statutory consumer warranty rights apply where required by law.

SECTION 5 — PRODUCTS & SERVICES

Some products may be available exclusively online and in limited quantities.

We make every effort to display product colors and images accurately, but we cannot guarantee your device screen will reflect exact colors.

We reserve the right to:

  • Limit product quantities

  • Restrict sales by region or customer

  • Discontinue products at any time

Products may be shipped directly from international suppliers. Any applicable customs duties, import taxes, or clearance fees are the responsibility of the customer.

We do not guarantee that products or services will meet individual expectations.

SECTION 6 — BILLING & ACCOUNT INFORMATION

We reserve the right to refuse or cancel any order at our discretion, including orders that appear to be placed by resellers or distributors.

You agree to provide accurate and current billing and shipping information and to update your details when necessary.

For additional information, please refer to our Return Policy.

SECTION 7 — OPTIONAL THIRD-PARTY TOOLS

We may provide access to third-party tools or services over which we have no control.

These tools are provided “as is” without warranties or endorsements. Use of such services is entirely at your own risk.

SECTION 8 — THIRD-PARTY LINKS

Our website may contain links to external websites operated by third parties.

Clara & Grace Vancouver is not responsible for the content, policies, or practices of third-party websites or services.

SECTION 9 — USER COMMENTS & FEEDBACK

If you submit feedback, reviews, ideas, or suggestions, you agree that we may use, edit, publish, or distribute them without restriction or compensation.

You agree that submitted content will not:

  • Violate intellectual property rights

  • Contain unlawful or offensive material

  • Include malware or misleading information

You remain solely responsible for any content you submit.

Any additional customs or import fees remain the responsibility of the customer.

SECTION 10 — PERSONAL INFORMATION

Your submission of personal information through the store is governed by our Privacy Policy.

SECTION 11 — ERRORS & OMISSIONS

Occasionally, information on our website may contain typographical errors or inaccuracies related to pricing, product descriptions, shipping times, or availability.

We reserve the right to correct errors or cancel orders if inaccurate information has been published.

SECTION 12 — PROHIBITED USES

You are prohibited from using the website or its content:

  • For unlawful purposes

  • To violate laws or regulations

  • To infringe intellectual property rights

  • To harass, discriminate, or abuse others

  • To distribute malicious software

  • To collect personal data without consent

  • For spam, phishing, or fraudulent activities

Violation may result in termination of access to our services.

SECTION 13 — DISCLAIMER OF WARRANTIES & LIABILITY

We do not guarantee uninterrupted, secure, or error-free service.

All products and services are provided “as is” and “as available” without warranties unless required by law.

Clara & Grace Vancouver shall not be liable for indirect, incidental, or consequential damages arising from use of the Service.

SECTION 14 — INDEMNIFICATION

You agree to indemnify and hold harmless Clara & Grace Vancouver and its affiliates, employees, partners, and service providers from any claims resulting from your breach of these Terms or violation of applicable laws.

SECTION 15 — SEVERABILITY

If any provision of these Terms is deemed unlawful or unenforceable, the remaining provisions remain fully valid and enforceable.

SECTION 16 — TERMINATION

These Terms remain effective unless terminated by either party.

We may terminate access immediately if you violate these Terms or misuse the website.

SECTION 17 — ENTIRE AGREEMENT

These Terms & Conditions constitute the entire agreement between you and Clara & Grace Vancouver regarding use of the website and services.

SECTION 18 — GOVERNING LAW

These Terms & Conditions shall be governed and interpreted in accordance with the laws of the Netherlands.

SECTION 19 — REFUSED OR UNCLAIMED PACKAGES

If a package is refused at delivery or not collected from a pickup location, it will be returned to our warehouse. A $25 processing and shipping fee may be deducted from the refund.

SECTION 20 — CHANGES TO TERMS

We reserve the right to update or modify these Terms at any time. Continued use of the website after changes indicates acceptance of the updated Terms.

SECTION 21 — CONTACT INFORMATION

Questions regarding these Terms & Conditions can be sent to:

Email: info@claragracevancouver.com