Privacy Policy

Introduction

At Clara & Grace Vancouver, we value your trust and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and safeguard your data when you visit or make a purchase through our website.

Personal information refers to any data that can directly or indirectly identify an individual.

1. Data Controller

The entity responsible for processing personal data in accordance with applicable privacy legislation, including the General Data Protection Regulation (GDPR), is:

Clara & Grace Vancouver
Email: info@claragracevancouver.com

As the data controller, we determine why and how personal data is processed.

2. Website Security

We take appropriate technical and organizational measures to protect your information. Our website uses SSL/TLS encryption to secure data transmission. A secure connection can be recognized by the “https://” prefix and the lock icon displayed in your browser.

We do not carry out automated decision-making or profiling that produces legal or similarly significant effects for users.

3. Information Collected When Visiting the Website

When you browse our website without creating an account or placing an order, certain technical information is automatically transmitted by your browser and temporarily stored. This may include:

  • pages viewed

  • date and time of access

  • amount of transferred data

  • referring website or link

  • browser type and version

  • operating system

  • anonymized IP address where applicable

This information is processed to maintain website functionality, security, and performance. It is not used to personally identify visitors unless required for legal or security reasons.

4. Cookies

Our website uses cookies to improve usability and provide essential website functions. Cookies are small files stored on your device that help recognize your browser during future visits.

Some cookies are temporary and automatically deleted after your session ends. Others remain stored for a limited period to remember preferences or shopping cart contents.

Cookies may collect technical information such as device data, browser settings, or approximate location.

We use cookies to:

  • ensure smooth website operation

  • remember shopping preferences

  • enhance user experience

  • analyze website performance

Certain third-party services may also place cookies when integrated features are used.

You may adjust or disable cookies through your browser settings. Please note that disabling cookies may affect website functionality.

During your first visit, you will be asked to consent to optional cookies through a cookie notification banner. Preferences can be changed at any time.

5. Contacting Us

When you contact us by email or through a contact form, we process the information you provide solely to respond to your inquiry.

Processing is based on our legitimate interest in customer communication or, where applicable, to fulfill contractual obligations.

Your data will be deleted once your request has been fully handled, unless legal retention requirements apply.

6. Customer Accounts and Orders

When creating a customer account or placing an order, we collect personal data necessary to process purchases and deliver services.

You may request deletion of your customer account at any time by contacting us. After account closure or completion of a transaction, personal data will only be retained where legally required.

7. Email Marketing

Newsletter Subscription

If you subscribe to our newsletter, you agree to receive updates, new arrivals, and promotional offers via email.

Subscription requires confirmation through a double opt-in process. For compliance purposes, we may store:

  • email address

  • subscription timestamp

  • confirmation data

You may unsubscribe at any time using the link included in emails or by contacting us directly.

Marketing Emails for Existing Customers

If you have previously placed an order, we may send occasional emails about similar products or offers based on our legitimate business interest. You can opt out of these communications at any time.

8. Order Processing and Payments

To complete your order, necessary personal data is shared with trusted service providers such as shipping partners and payment processors.

Payment transactions may be handled through providers including PayPal, Klarna, or comparable payment services. These providers process payment information according to their own privacy policies.

Where required, payment providers may conduct security or credit checks.

9. Review Invitations

After completing a purchase, we may invite you to leave a product or shopping experience review. This communication is sent only with appropriate consent and may be declined at any time.

10. Social Media Integration

Our website includes social media features such as Instagram or Facebook buttons. These are implemented using privacy-friendly methods.

A connection to the respective platform is only established when you actively click on a social media button. Any interaction thereafter is governed by the privacy policies of the respective platform.

11. Analytics and Advertising

We may use analytics and advertising tools, including services similar to Google Analytics, Google Ads, or Meta advertising technologies, to understand website performance and improve marketing effectiveness.

Where required, IP anonymization is applied. Processing occurs based on user consent or legitimate interest.

Tracking preferences can be adjusted through browser settings or platform opt-out options.

12. Remarketing

We may use remarketing technologies that display relevant advertisements across different websites and platforms. Cookies may be used to recognize prior visits and show personalized content.

You can disable personalized advertising through your browser or advertising platform settings.

13. Your Privacy Rights

You have the right to:

  • request access to your personal data

  • request correction of inaccurate information

  • request deletion of data

  • restrict data processing

  • object to certain processing activities

  • receive your data in portable format

  • withdraw previously given consent

  • file a complaint with a supervisory authority

If you object to marketing communications, your data will no longer be used for that purpose.

14. Data Retention

Personal data is stored only for as long as necessary to fulfill contractual obligations, comply with legal requirements, or maintain legitimate business operations. Once retention periods expire, data is securely deleted.

15. Contact Information

For questions regarding this Privacy Policy or requests related to your personal data, please contact:

Clara & Grace Vancouver
Email: info@claragracevancouver.com